Support

Questions about Support Fabric, your AI agent, channels or billing? We're here to help.

Support Fabric in ChatGPT and Claude

• Connect: add the Support Fabric app in ChatGPT or Claude, sign in with your Support Fabric account, choose the account and the access level (Read only, Read & manage or Full access), then allow access.
• What it can do: show conversations, complaints, orders, contacts, channel health and support performance, and, for owners and admins, your Support Fabric invoices, balance and payments; with Read & manage it can also assign, label and update conversations and complaints and edit the knowledge base. It never sends messages to your customers.
• Disconnect: in Support Fabric go to Settings → Connected apps and revoke the connection. It stops working immediately.
• Something not working? Email us with the app you used (ChatGPT or Claude), what you asked, and roughly when.